By accessing or using Partner Central Connect (the "Service"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and Developer Labs AI, LLC ("Company," "we," "us," or "our"), governing your access to and use of the Service.
You must be at least eighteen (18) years of age and possess the legal authority to enter into these Terms. If you are accessing or using the Service on behalf of a company, organization, or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms. In such cases, "you" and "your" shall refer to that entity.
If you do not agree with any provision of these Terms, you must immediately cease all access to and use of the Service. Unauthorized use of the Service in violation of these Terms may give rise to a claim for damages and may constitute a criminal offense.
We reserve the right to modify these Terms at any time in accordance with Section 17. Your continued use of the Service following the posting of revised Terms constitutes your acceptance of and agreement to the modified Terms. We encourage you to review these Terms periodically to stay informed of any updates.
Partner Central Connect is an intelligent platform designed for members of the AWS Partner Network ("APN") to streamline co-sell operations, manage partner engagements, and drive predictable revenue growth through the AWS ecosystem.
The Service provides the following core features and capabilities:
The Service is available in two deployment models:
The Service is provided by Developer Labs AI, LLC, a Delaware limited liability company. We continuously develop and improve the Service, and features may be added, modified, or deprecated over time. We will provide reasonable advance notice of any material changes to existing features that may affect your use of the Service.
The following terms have the meanings set forth below when used in these Terms of Service. Capitalized terms not defined in this section shall have the meanings ascribed to them elsewhere in these Terms.
To access and use the Service, you must create an account and provide accurate, current, and complete registration information. You agree to update your account information promptly to keep it accurate, current, and complete at all times. Providing inaccurate, outdated, or incomplete information may result in the suspension or termination of your account.
You are solely responsible for maintaining the confidentiality and security of your account credentials, including your password, API keys, and any authentication tokens. You agree to implement reasonable security measures to protect your account from unauthorized access, including but not limited to using strong, unique passwords and enabling multi-factor authentication where available.
You must notify Developer Labs AI, LLC immediately upon becoming aware of any unauthorized access to or use of your account, or any other breach of security. You may contact us at support@partnercentralconnect.com to report suspected unauthorized access. We will not be liable for any loss or damage arising from your failure to protect your account credentials or to notify us of unauthorized access in a timely manner.
Account sharing is strictly prohibited. Each User account is intended for use by a single individual, and credentials must not be shared among multiple people. Each person who accesses the Service must have their own unique User account under your Organization.
Organization administrators are responsible for managing User access, assigning appropriate roles (admin, member, or viewer), and ensuring that only authorized individuals have access to the Service. Administrators must promptly revoke access for Users who are no longer authorized, such as employees who have left your organization or contractors whose engagements have ended.
You are responsible for all activities that occur under your account and within your Organization, regardless of whether such activities were authorized by you. This includes actions taken by your Users, third-party applications connected to your account, and any automated processes configured within your Organization.
The Service is offered through tiered subscription plans for both SaaS and Self-Hosted deployment models. Currently available plans include Starter, Professional, and Enterprise tiers. Each plan includes a defined set of features, User seat limits, and a monthly allocation of Credits for AI Actions. Full details of each plan are available on our pricing page and in your Order Form (if applicable).
AI Actions within the Service are billed on a credit-based system. Each subscription plan includes a specified monthly Credit allocation. The number of Credits consumed per AI Action varies by action type and complexity, as documented in the Service's pricing documentation and your plan details.
Credits are allocated on a monthly basis and do not roll over between billing periods. Any unused Credits at the end of a billing cycle will expire and will not be carried forward, refunded, or converted to any other form of value.
When your Organization's monthly Credit allocation is exhausted, AI Actions will be paused and unavailable until the beginning of your next billing cycle. There are no automatic overage charges. You may upgrade your subscription plan at any time to receive a higher monthly Credit allocation. Plan upgrades take effect immediately, and the additional Credit allocation will be prorated for the remainder of the current billing period.
Payments for the Service are processed through Stripe, our third-party payment processor. By subscribing to the Service, you authorize Developer Labs AI, LLC to charge your designated payment method on a recurring basis in accordance with your selected billing cycle (monthly or annual). You are responsible for keeping your payment information current and ensuring that payments can be processed without interruption.
Subscriptions automatically renew at the end of each billing period unless you cancel your subscription at least thirty (30) days before the end of the current term. To cancel your subscription, you may do so through the Service's account settings or by contacting our support team at support@partnercentralconnect.com.
Cancellation takes effect at the end of the current billing period. You will retain access to the Service and all features included in your plan until the end of the paid period. No prorated refunds will be issued for any unused portion of a billing period following cancellation.
We reserve the right to change our pricing and subscription plans. We will provide at least thirty (30) days written notice of any price changes via email to the address associated with your account. Your continued use of the Service after the effective date of a price change constitutes your acceptance of the new pricing.
Enterprise plans may include custom billing terms, volume discounts, custom Credit allocations, and other provisions as specified in your individual Order Form. In the event of any conflict between these Terms and the terms of your Order Form, the Order Form shall control with respect to the specific subject matter addressed therein.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of the Service, and the use by all Users within your Organization, complies with all applicable local, state, national, and international laws and regulations.
The following activities are expressly prohibited when using the Service:
API rate limits are published in the Service's technical documentation and apply to all API access. You agree to comply with all published rate limits and to implement reasonable backoff mechanisms in any automated integrations you develop.
We reserve the right to investigate suspected violations of this Acceptable Use Policy and to take appropriate action, including suspension or termination of your access to the Service, removal of content, and reporting violations to law enforcement authorities where appropriate.
The Service, including but not limited to all source code, object code, software, algorithms, databases, user interfaces, visual design, graphics, documentation, APIs, trade secrets, and underlying technology, is the exclusive property of Developer Labs AI, LLC and is protected by United States and international intellectual property laws, including copyright, patent, trade secret, and trademark law.
"Partner Central Connect," "PCC," "HybrIQ," and all related logos, product names, service names, and slogans are trademarks or registered trademarks of Developer Labs AI, LLC. You may not use any of these trademarks without our prior written consent, except as necessary to accurately refer to the Service in factual, non-promotional contexts.
You retain all right, title, and interest in and to your Customer Data. Nothing in these Terms shall be construed as transferring ownership of your Customer Data to Developer Labs AI, LLC.
You grant Developer Labs AI, LLC a limited, non-exclusive, worldwide, royalty-free license to access, use, process, store, transmit, and display your Customer Data solely for the purpose of providing, maintaining, and improving the Service for your Organization. This license is subject to our Privacy Policy and the data handling provisions set forth in Section 9. This license terminates upon the deletion of your Customer Data in accordance with Section 15.
If you provide Developer Labs AI, LLC with any suggestions, ideas, enhancement requests, feedback, recommendations, or other input regarding the Service ("Feedback"), you hereby grant us a non-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully paid-up license to use, reproduce, modify, create derivative works from, distribute, and otherwise exploit such Feedback for any purpose, including the improvement and development of the Service, without any obligation of compensation, attribution, or confidentiality to you.
Nothing in these Terms shall be construed as transferring ownership of either party's pre-existing intellectual property to the other party. Each party retains all rights in its respective intellectual property that existed prior to the effective date of these Terms.
The Service includes AI-powered intelligence features collectively referred to as AI Actions. These features are powered by HybrIQ, our proprietary AI orchestration technology, which utilizes foundation models provided through AWS Bedrock and Anthropic Claude. AI Actions are designed to assist you in analyzing your co-sell pipeline, evaluating opportunities, and generating strategic recommendations.
AI Actions currently available within the Service include, but are not limited to:
AI-generated outputs are produced computationally using machine learning models and are not guaranteed to be accurate, complete, current, reliable, or suitable for any particular purpose. AI outputs may contain errors, omissions, or inaccuracies, and should be treated as supplementary information rather than authoritative guidance.
You are solely responsible for reviewing, validating, and acting upon any AI-generated outputs. Any decisions you make based on AI outputs are your own, and Developer Labs AI, LLC shall not be liable for any consequences arising from your reliance on AI-generated content.
AI-generated outputs do not constitute professional advice of any kind, including but not limited to legal advice, financial advice, tax advice, medical advice, or any other form of professional consultation. You should consult qualified professionals for matters requiring professional expertise.
Each AI Action consumes a specified number of Credits from your Organization's monthly allocation. The Credit cost per AI Action is documented in your plan details and may vary based on the complexity and type of action performed. Credit consumption is tracked in real time and visible within the Service's usage dashboard.
No-Training Guarantee: Partner Central Connect does NOT use your Customer Data to train, fine-tune, or improve AI models. This is ensured through AWS Bedrock's data handling policies and Anthropic's API terms of service, both of which prohibit using API customer data for model training. Your data is processed solely for the purpose of generating the specific output you requested. No Customer Data is used for model training, benchmarking, or any purpose other than fulfilling your explicit request.
You may disable AI features entirely through your Organization settings at any time. Disabling AI features will prevent all Users within your Organization from executing AI Actions. Credits allocated under your subscription plan will continue to expire at the end of each billing cycle regardless of whether AI features are enabled or disabled.
Developer Labs AI, LLC is committed to protecting the security, integrity, and confidentiality of your Customer Data. We implement and maintain industry-standard administrative, technical, and physical security measures designed to protect your data against unauthorized access, alteration, disclosure, or destruction.
Our security measures include, but are not limited to, the following:
In the event of a confirmed data breach affecting your Customer Data, Developer Labs AI, LLC will notify you in accordance with applicable law. For incidents subject to the General Data Protection Regulation (GDPR), notification will be provided within seventy-two (72) hours of our becoming aware of the breach. For all other incidents, notification will be provided without unreasonable delay. Breach notifications will include a description of the nature of the breach, the categories and approximate number of records affected, the likely consequences, and the measures taken or proposed to address the breach.
For complete information regarding our data collection, processing, storage, and sharing practices, please refer to our Privacy Policy.
The Service integrates with the following third-party platforms and services to provide its core functionality:
Your use of the Service in connection with these third-party platforms is subject to the respective terms of service, privacy policies, and acceptable use policies of each third-party provider. Developer Labs AI, LLC is not a party to your agreements with these providers and assumes no responsibility for the terms governing your use of their services.
Developer Labs AI, LLC makes no representations or warranties regarding the availability, accuracy, reliability, or performance of any third-party services. Third-party services may experience downtime, errors, or interruptions that are beyond our control. While we make reasonable efforts to maintain integrations in working order, we cannot guarantee uninterrupted functionality of third-party integrations.
You are solely responsible for maintaining valid credentials, authorizations, API keys, and permissions required for each connected third-party service. If your third-party credentials expire, are revoked, or become invalid, the corresponding integration features within the Service may be unavailable until valid credentials are restored.
Developer Labs AI, LLC reserves the right to modify, add, or remove third-party integrations with at least thirty (30) days prior written notice to affected customers. Such notice will be provided via email and/or in-product notification. We will make reasonable efforts to provide migration guidance and support when integrations are deprecated.
Your use of integrated third-party services is governed by your separate agreements with those providers. Developer Labs AI, LLC shall not be liable for any losses, damages, or claims arising from your use of, or inability to use, any third-party service, or from any action or inaction of a third-party service provider.
This section applies exclusively to customers who deploy the Service using the Self-Hosted (AMI) deployment model. If you use the SaaS deployment model, this section does not apply to your use of the Service.
For Self-Hosted deployments, the Service is delivered as an Amazon Machine Image (AMI) that is installed and operated within your own AWS account and infrastructure. You are granted a limited, non-exclusive, non-transferable, non-sublicensable license to use the AMI in accordance with these Terms and your subscription plan.
Data Sovereignty Guarantee: All Customer Data in a Self-Hosted Deployment remains entirely within your AWS account. Partner Central Connect servers never access, store, or process your Customer Data. Your data resides exclusively on infrastructure that you own and control, subject to your own security policies, access controls, and compliance requirements.
When operating a Self-Hosted Deployment, you are solely responsible for the following:
The Self-Hosted AMI includes a license check-in mechanism that periodically communicates with our licensing server to validate your license key, confirm your active seat count, and verify your subscription feature tier. Additionally, if system telemetry is enabled (opt-out available via the TELEMETRY_ENABLED=false environment variable), a lightweight diagnostic payload containing operational metadata — such as instance health, aggregate record counts, system resource metrics, and sanitized error messages — is transmitted for support and monitoring purposes. No Customer Data, personally identifiable information, opportunity details, CRM records, or proprietary business content is transmitted during any of these communications. Full details of the telemetry payload are described in our Privacy Policy, Section 8.
Developer Labs AI, LLC provides updated AMI versions that include new features, bug fixes, and security patches. You are responsible for applying these updates to your Self-Hosted Deployment in a timely manner. We strongly recommend applying security-related updates within fourteen (14) days of release. Running outdated versions of the Service may expose your deployment to known vulnerabilities and may limit our ability to provide support.
Support availability for Self-Hosted Deployments is subject to your subscription tier. Enterprise customers receive priority support with dedicated response times as specified in your Order Form. Starter and Professional tier customers receive standard support as described in the Service's support documentation.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. DEVELOPER LABS AI, LLC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY INFORMATION PROVIDED THROUGH THE SERVICE, INCLUDING AI-GENERATED OUTPUTS. YOUR USE OF THE SERVICE IS AT YOUR SOLE RISK. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM DEVELOPER LABS AI, LLC OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.
WITHOUT LIMITING THE FOREGOING, DEVELOPER LABS AI, LLC MAKES NO WARRANTY THAT THE SERVICE WILL MEET YOUR SPECIFIC REQUIREMENTS, THAT THE RESULTS OBTAINED FROM THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, THAT THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION, OR OTHER MATERIAL OBTAINED THROUGH THE SERVICE WILL MEET YOUR EXPECTATIONS, OR THAT ANY ERRORS IN THE SERVICE WILL BE CORRECTED. DEVELOPER LABS AI, LLC SPECIFICALLY DISCLAIMS ANY WARRANTY REGARDING THE ACCURACY, COMPLETENESS, OR SUITABILITY OF AI-GENERATED OUTPUTS FOR ANY PURPOSE.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY MAY LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL DEVELOPER LABS AI, LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, OR ASSIGNS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF BUSINESS OPPORTUNITIES, LOSS OF GOODWILL, COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, OR ANY OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF WHETHER SUCH DAMAGES WERE FORESEEABLE AND WHETHER OR NOT DEVELOPER LABS AI, LLC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
Liability Cap: Our total aggregate liability arising out of or related to these Terms or the Service, whether in contract, tort (including negligence), strict liability, or any other legal or equitable theory, shall not exceed the total fees actually paid by you to Developer Labs AI, LLC during the twelve (12) months immediately preceding the event giving rise to the claim.
The foregoing limitations of liability shall not apply to:
These limitations of liability apply regardless of the theory of liability asserted, whether based on contract, tort (including negligence), strict liability, statutory liability, or any other legal or equitable theory, and shall survive the termination or expiration of these Terms.
SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU IN THEIR ENTIRETY. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
You agree to indemnify, defend, and hold harmless Developer Labs AI, LLC, and its officers, directors, employees, agents, affiliates, successors, and assigns from and against any and all third-party claims, actions, proceedings, demands, losses, liabilities, damages, judgments, settlements, costs, and expenses (including reasonable attorneys' fees and court costs) arising out of or related to:
Developer Labs AI, LLC agrees to indemnify, defend, and hold you harmless from and against any third-party claim, action, or proceeding alleging that the Service itself (excluding Customer Data, Partner Data, third-party integrations, and any modifications made by you) infringes any valid and enforceable intellectual property right of a third party, provided that such claim is not based on: (a) your modification of the Service; (b) your combination of the Service with products, services, or technologies not provided by us; (c) your use of the Service in a manner not authorized by these Terms or the documentation; or (d) your continued use of a version of the Service after we have made a non-infringing update available to you.
The party seeking indemnification (the "Indemnified Party") must:
The Indemnified Party shall have the right, at its own expense, to participate in the defense of any claim with counsel of its own choosing, provided that the Indemnifying Party shall retain sole control of the defense and settlement.
Either party may terminate these Terms for cause by providing thirty (30) days written notice to the other party if the other party materially breaches these Terms and fails to cure such breach within the thirty (30) day notice period. Written notice must specify the nature of the breach in reasonable detail and the actions required to cure the breach.
Notwithstanding the foregoing, Developer Labs AI, LLC reserves the right to suspend or terminate your access to the Service immediately and without prior notice if:
Upon termination of these Terms, regardless of the reason for termination, you will have thirty (30) days from the effective date of termination to export your Customer Data from the Service. The Service provides data export functionality in JSON and CSV formats for supported data types, accessible through the Service's administrative interface and API. For data not available through self-service export, contact our support team for assistance. We recommend that you export your data promptly upon receiving notice of termination or initiating termination.
After the thirty (30) day data export window has elapsed, Developer Labs AI, LLC will delete your Customer Data from our systems within an additional thirty (30) days. Deletion will be performed in accordance with our data retention and destruction policies. Certain data may be retained beyond this period solely as required by applicable law, regulation, or legal process (for example, billing records may be retained for up to seven (7) years for tax and accounting purposes).
The following sections of these Terms shall survive termination or expiration: Section 7 (Intellectual Property), Section 12 (Disclaimer of Warranties), Section 13 (Limitation of Liability), Section 14 (Indemnification), and Section 16 (Dispute Resolution), together with any other provisions that by their nature are intended to survive termination.
These Terms and any dispute, claim, or controversy arising out of or relating to these Terms, the Service, or the relationship between you and Developer Labs AI, LLC shall be governed by and construed in accordance with the laws of the State of Delaware, United States of America, without regard to its conflict of law principles or provisions.
Before initiating any formal dispute resolution proceeding, the parties agree to attempt to resolve any dispute informally for a period of thirty (30) days. The party initiating the dispute shall send a written notice to the other party describing the nature of the dispute, the specific relief sought, and the factual basis for the claim. During this thirty (30) day period, the parties shall engage in good-faith negotiations to resolve the dispute. Written notice to Developer Labs AI, LLC should be sent to legal@partnercentralconnect.com.
If the parties are unable to resolve the dispute through informal negotiation within the thirty (30) day period, any remaining dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through final and binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect. The arbitration shall be conducted by a single arbitrator selected in accordance with the AAA Commercial Arbitration Rules.
The arbitration shall take place in Wilmington, Delaware, United States, unless the parties mutually agree in writing to an alternative location. The arbitration proceedings shall be conducted in the English language. The arbitrator's decision shall be final and binding on both parties, and judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.
IMPORTANT: YOU AND DEVELOPER LABS AI, LLC AGREE THAT ANY ARBITRATION OR LEGAL PROCEEDING SHALL BE BROUGHT IN YOUR INDIVIDUAL CAPACITY ONLY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS ACTION, CONSOLIDATED ACTION, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A REPRESENTATIVE OR CLASS PROCEEDING. THIS WAIVER OF CLASS AND REPRESENTATIVE ACTIONS IS AN ESSENTIAL PART OF THIS ARBITRATION AGREEMENT AND CANNOT BE SEVERED FROM IT.
Notwithstanding the foregoing agreement to arbitrate, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's intellectual property rights, confidential information, or trade secrets. Additionally, claims that fall within the jurisdiction of a small claims court in the State of Delaware may be brought in such court in lieu of arbitration.
Developer Labs AI, LLC reserves the right to modify, amend, or update these Terms at any time. We will provide at least thirty (30) days advance notice of any material changes to these Terms. Notice will be delivered via email to the address associated with your account and/or through an in-product notification within the Service.
For material changes that significantly affect your rights or obligations under these Terms — including but not limited to changes to pricing, data handling practices, limitation of liability, indemnification obligations, or dispute resolution procedures — we will seek your affirmative consent before the changes take effect. Affirmative consent may be obtained through an in-product consent mechanism, email confirmation, or other reasonable means.
Non-material changes, including typographical corrections, formatting updates, clarifications of existing provisions, and changes to contact information, may take effect immediately upon posting to our website. We will endeavor to note the nature of such changes in a revision history appended to these Terms.
Your continued use of the Service after the effective date of any changes to these Terms constitutes your acceptance of and agreement to the modified Terms. If you have not provided affirmative consent to material changes for which such consent was sought, the prior version of the Terms will continue to apply to you until you accept the updated Terms or discontinue use of the Service.
If you do not agree to the modified Terms, you must discontinue all use of the Service before the effective date of the changes. Your sole remedy for disagreement with changes to these Terms is to terminate your use of the Service in accordance with Section 15.
If you have any questions, concerns, or requests regarding these Terms of Service or your use of the Service, please contact us using the information below.
Developer Labs AI, LLC
8 The Green
Dover, DE 19901
United States of America
Legal Inquiries: legal@partnercentralconnect.com
General Support: support@partnercentralconnect.com
Website: www.partnercentralconnect.com